Support
How do I find the product catalog?
You find the product catalog on Ariba by searching for ‘Moments that Delight’ or ‘Icebox’ that will bring up the link to our exclusive punch out catalog.
If you don’t have Ariba access and would like to browse, or like to order via a credit card you can navigate directly to the catalog by visiting iceboxonline.com
Why am I being asked to provide my cost center after I've already checked out?
When Icebox ships these items, they do so under Delta’s UPS account. To maintain compliance, they are required to have the recipient’s cost center on the label.
Who can order these items?
Anyone with Ariba access can order these items. All orders are billed directly to the organization/station’s cost center.
Need Ariba access? Please use this link to request access. Access will require manager approval and completion of a LMS course (approximately 1 hour)
If you want to order using a credit card, please visit iceboxonline.com
Why are we using Icebox?
The Brand Experience Service Excellence team, in partnership with Supply Chain, conducted an extensive review and selection process with multiple vendors and Icebox was the company that best met Delta’s needs.
Delta has a long history with Icebox as they’ve provided products for us throughout the years. Icebox provides all the items at the Delta Flight Museum and promotional items for events and meetings across the company!
Why did Delta create this?
The Moments that Delight Product Catalog was created to ensure a one-stop-shop for consistent, affordable, and brand approved items to be quickly ordered by stations or divisions to distribute to create meaningful connections with our customers.
What if there is a remaining balance of points when agents order?
Points will remain in your account for future use but will not rollover to the employee’s following anniversary.
Are seasonal's eligible for the initial rollout of the refresher program?
Seasonals will not receive access to the site during the initial rollout. Seasonals will receive access at the start of the summer season.
What is the expected delivery time after submitting the uniform order?
The uniform will deliver to the address provided by eligible agent. Uniforms will be delivered with 3-4 weeks of ordering, with exception of the performance stretch pants and shorts which are a pre-book. Those will deliver Spring 2024.
Can agents select any options on the refresh site?
Yes. Agents can order any options on the website of their choice.
Can purchases be made if the order exceeds beyond the 225 alloted points?
Yes. Any orders that exceed beyond $225 points, can be settled with debit or credit card.
Will agents recieve a new Zappos code with the uniform kit?
No. Zappos codes will be provided to all eligible employees every May.
Can i modify or cancel my order after placing it?
Please contact customerservice@iceboxmail.com to make any desired changes. Changes cannot be accepted after the purchased item is prepared and shipped.
How do agents' login to the uniform site?
Agent will enter their email and be sent a six digit code for authorization, once entered will bring them to the storefront.