Frequently Asked Questions

All IN-STOCK orders ship directly from our Distribution Center and ship within 1-3 business days of placing your order.

All CUSTOM ITEMS are made-to-order at the time of your purchase and will ship directly from production, straight to you in 15 business days from placing your order.

Please note that we are unable to combine in-stock and custom apparel orders within the same delivery shipment.

Yes. Once logged in, you can click HERE and view your orders.

To update or add a new address to your account, you have two options:

1. Temporary Address Change: During the checkout process, you can select the option "Use a different address" by clicking the "Ship to" dropdown arrow to specify a different shipping address for your current order.
2. Permanent Address Change: If you need to make a permanent change to your address, please contact our customer service team at customerservice@iceboxmail.com. They will assist you in updating your account information.

If there is an item that isn't shown on this site that you have interest in ordering, contact programsales@iceboxmail.com and a sales representative can work with you to make sure your project is handled to perfection. We'll be happy to assist you!

Contact programsales@iceboxmail.com and a sales representative can work with you to make sure your project is handled to perfection.

The inventory that's shown is real-time based on orders that have processed.

Yes! If your call pertains to your Web order or to the Web site, please contact us via email at customerservice@iceboxmail.com or via phone at 1-404-665-2440.