We hope you are completely satisfied with your order. If for any reason you are dissatisfied with your purchase, simply return the merchandise within 30 days of the date of your purchase for an exchange or refund. In order to assist us with your return, the following terms and conditions do apply.
To Make Your Return:
Please contact us at customerservice@iceboxmail.com with your order number and reason for return. A Customer Service Representative will provide you with a Return Merchandise Authorization Number (RMA#) and directions on how to return your item(s). Upon approval for return, please ship your return item in the original package with your sales receipt. Please send the package prepaid and insured to us. The customer will be responsible for all freight and shipping charges on items returned that are not the result of The Icebox's error.
Please note the following limitations and exclusions:
You must have a valid sales receipt to receive a refund or credit. If you do not have a valid receipt, we are unable to make a return or exchange of product.
Returned merchandise must be unwashed, unworn and not damaged after you received it from us.
Customer will be responsible for all freight and shipping charges on items returned that are not the result of The Icebox's error. All sales are final on custom and discontinued items.