Support
Can I see information on any past orders I’ve placed on the Web?
Yes. Once logged in, you can click HERE or click the "Profile" icon on the top left of the website.
How long will it take to receive my order once it has been placed online?
- CUSTOM ITEMS that are listed on the website will ship directly from production, straight to you in 5 - 7 business days from placing your order.
- CUSTOM ITEMS that are ordered outside of the website, may take 10 - 12 business days. Please note
that we are unable to combine in-stock and custom apparel orders within the same delivery shipment.
I want an item that isn’t shown. How can I order it?
If there is an item that isn't shown on this site that you have interest in ordering, contact Texasroadhouseteam@iceboxmail.com and your sales representative can work with you to make sure your project is handled to perfection. We'll be happy to assist you!
I need to place a large order that is for more items than you have in stock. What do I do?
Contact programsales@iceboxmail.com and a sales representative can work with you to make sure your project is handled to perfection.
How frequently do you update your inventory?
The inventory that's shown is real-time based on orders that have processed.
I have a question and I haven’t seen it answered in the FAQ. Can I call or email someone to assist me?
Yes! If your call pertains to your Web order or to the Web site, please contact us via email at customerservice@iceboxmail.com or via phone at 1-404-665-2440.
Can I ship my order to a PO Box?
Yes, The Icebox can ship to all addresses.