Frequently Asked Questions

Yes. Once logged in, you can click HERE or click the "Profile" icon on the top right of the website.

1. Temporary Address Change: During the checkout process, you can select the option "Use a different address" by clicking the "Ship to" dropdown arrow to specify a different shipping address for your current order.
2. Permanent Address Change: If you need to make a permanent change to your address, please contact our customer service team at customerservice@iceboxmail.com. They will assist you in updating your account information.

The inventory that is shown is real-time based on orders that have processed. Only items that have stock are present, which eliminates backorder issues for our customers. Our Merchandising Team works closely with Primrose corporate and continuously evaluates the online store products, ensuring that the selection is on-trend and addresses our visitors' tastes and interests.

If you do not see a product on our site that you are interested in purchasing, please contact us at customerservice@iceboxmail.com.
(PLEASE NOTE: Order minimums may be required for items not shown on the website - please visit our custom orders tab for more information).

Please contact your dedicated Primrose Team at The Icebox if you need quantities higher than the available inventory or additional customization to an existing product.
Please contact us at customerservice@iceboxmail.com, including details about your request, and we will be happy to help you with your order.

To learn more about ordering products that are not on the website, click here. If you are looking for product that is usually in stock, please contact customerservice@iceboxmail.com.

The following shipping costs have been approved by PSFC.

Zero to $14.99 - $8.95
$15.00 to $39.99 - $10.95
$40.00 to $79.99 - $12.95
$80.00 to $109.99 - $14.95
$110.00 to $139.99 - $16.95
$140.00 to $169.99 - $18.95
$170.00 to $199.99 - $20.95
$200 and up - $22.95

You can return stock items for credit if they have not been worn or washed and are in their original condition. You have 30 days from the date of receipt to return the items.

Please ship the items you are returning to the following address:

Tradeport Facility
Attn: Primrose Return
3993 Tradeport BLVD
Atlanta, GA 30354

With your return, please include the following:

1. A copy of your original order
2. Note reason for return

The return MUST INCLUDE a copy of the original order and your reason for returning to be processed for a credit/refund. If you would like to order a replacement, you can do so online at https://iceboxonline.com.

If you have any additional questions, please email customer service at customerservice@iceboxmail.com

Unfortunately, no. All deliveries will come via FedEx/UPS and must be delivered to a physical address.
When shipping to a residential address, we strongly encourage customers to continue checking the tracking number for the order, as we are not liable for lost or stolen packages. Thank you in advance for your understanding!

Please contact customerservice@iceboxmail.com to remove any previously added cards on your account, and we will happily remove your saved payment. Please keep in mind, if a new payment is added again to another order, you will need to contact us to have this removed once your order is invoiced out.

We will happily get these started for you! Please contact customerservice@iceboxmail.com, including the following information on what you need.

• 1. Primrose Account # (School Name)
• 2. Gift Certificate Amount + QTY

3. Payment - We can charge the card on file for you, or if you prefer to add a new form of payment, we will email you a copy of our PCI Authorization payment in our reply for you to complete at your earliest convenience.

Teachers and additional staff members will need to contact customerservice@iceboxmail.com to help create a new account for you.

Most in-stock orders ship within 2 to 3 business days after order submission. Depending on your shipping method and transit time from Atlanta, GA, your order should be delivered within 1 to 5 business days after it ships.

Yes! If your call pertains to your Web order or to the Web site, please contact us via email at customerservice@iceboxmail.com or via phone at 1-404-665-2440.